Leisure Essentials Card

What documents and information do I need to apply for the card?

During the application process, you will need to upload a photo ID (such as passport) and a proof of address (driver's license, utility bill, or bank statement) for our assessment. Once uploaded, we will reply to you if any additional documents would be required.

How much does it cost to issue a card?

You will need to make a one-time payment of 540 USD (500 USD for card issuing fee and 40 USD for postage fee) to issue the card. For details on how this is to be paid, please visit this webpage for details (https://leisure-essentials.com/static/userflow.html).

How do I receive the card?

Once all of your documents and information have been approved, and you have made the payment for the card issuing fee, you will receive the card by post.

How do I pay for the card issuing fee?

Once you have completed the application process and uploaded your ID documentation, you will receive an email once the application is approved. The email will include your order for the card issuing fee. Please visit this webpage for more details (https://leisure-essentials.com/static/userflow.html).

Once I receive the card by post, how do I start using it?

Please refer to the QR code in the letter you received with your card to activate your card.

How do I add balance on my card?

The procedures for adding balance to your card is stated once you log into your account. For more details, please see this webpage (https://leisure-essentials.com/static/userflow.html).

Can I use the card just like any other credit card?

Yes, you will be able to use the card in over 210 countries in physical and online stores where MasterCard is accepted. The card also comes with a 3D Secure function.

Does the card have a 3D Secure function?

Yes, the card comes with a 3D Secure function. A one-time code will be sent to your phone number via Whatsapp or SMS messages.

Can I use the card to withdraw funds at an ATM?

Yes, the card can be used for making withdrawals at the ATMs catering to MasterCard. However, as this card is not for purposes of using at the ATMs, we have strong restrictions in doing so. If we determine that the card is being used for the primary purpose of withdrawals at the ATM, we will BLOCK USAGE OF YOUR CARD. Any further violations will lead to a PERMANENT TERMINATION OF YOUR CARD.

What fees are charged for using the card?

There are fees when depositing funds into your balance and when using the card at stores or online (IC++). Please check before using. For details, please see this page on our website (https://leisure-essentials.com/static/details.html).

Can I transfer my balance out of the card?

There is currently no function to transfer out your balance except for using the card for shopping.

How can I check my current card balance?

Please log in to your user account to check your current balance. For more information, please visit this page on our website: (https://leisure-essentials.com/static/userflow.html)

How can I check my card usage history?

Please log in to your user account and check your transaction history. For more information, please visit this page on our website: (https://leisure-essentials.com/static/userflow.html)

What do I do if I lost my card?

You will need to contact our customer support. Please log in to your user account and send an inquiry via chat to the customer support. Please include the date, time and location of the loss in detail. (In some cases, your account may be suspended.)

What do I do if I see a transaction on my card that I suspect is fraudulent?

You will need to contact our customer support. You can log in to your user account and make an inquiry via chat with the customer support. Please provide a detailed description of what you believe to be fraudulent (date, time, amount, name of the store where the payment was made). (In some cases, your account may be suspended.)

What do I do if I lost my login information?

You will need to contact our customer support. Please log into your account then contact us through the customer support live chat.

What do I do if my card has been blocked from usage?

You will need to contact our customer support. Please log into your account then contact us through the customer support live chat.

How do I terminate my card?

You will need to contact our customer support. Please log into your account then contact us through the customer support live chat.

Will I get my card issuing fee back if my card is terminated?

The card issuing fee cannot be refunded for any reason.